If you forget your credentials, you can recover them via the web portal: 

You will find the option "Forgot Password" on the login page right before the Login button.

If you click on the link after introducing your Username and PIN, the system will send you a new temporary password to your email.

That is The Dual Factor Authenticator. It is a secure authentication method which consists of using two methods instead of one:

-The first method is the classic username/password. 

-The second one is a QR Code that you will need to scan with your cell phone through the APP "Google Authenticator" when you first log into our web portal. 

Also, when you log into your account through a different browser, you will have to insert the code generated through the "Google Authenticator" app. 

You can ask your admin to increase your space in the cloud (or you can purchase a higher license with Babylon Cloud).

Otherwise, you can remove files inside your account. For example, you can empty the trash bin or define a retention policy, which will determine how many versions of each file are stored.

This means that the file was not sent to the cloud. This can mainly depend on three factors:

-There is no internet connection on the device you're using.

-The service of 'Babylon Cloud Client' is off.

-The firewall is limiting the file's upload and download activities.

In the first case, we need to ask to check the internet is working and the connection is stable.

If the connection is OK, we next need to check if the service is running. We only need to open Windows's Task manager (You can open the Task Manager by pressing Ctrl + Shift + Esc altogether). > Under the tab "Service", search for "BabylonCloudWorkerService". If the service is running, you're all set, but if it has stopped, you will need to restart the process by clicking on it with the right mouse button and then pressing Start.

If the service and the connection are OK, you will need to check the firewall or antivirus software in your device, and you will need to add an exception to the Application Babylon Cloud. To add an exception to the Windows Firewall, please follow these steps: Click on "Start" and select "Control Panel". > Double-click on "Windows Firewall" to open the Windows Firewall window. > Click on the "Exceptions" tab. Finally,> Click on the check mark box for the program you want (in this case, Babylon Cloud).

Yes, you can recover it through the Web Portal. When you delete a file, it will move to the Recycling Bin and remain there indefinitely until you manually delete it.

This allows you to always recover your files by logging into the Web Portal, selecting the device where the file was located and click on the Recycling Bin. Once inside the Recycling Bin folder, you can recover it (or permanently delete it) by clicking on the mouse's right button.

With this type of Sync enabled, the files stored in the local Sync Folder will take up less space on your hard Disk. This file type will be a placeholder of only 1 KB. To access a Hologram File, you only need to double-click on it, and Babylon Cloud will download the real version and open it.

If you want to convert the file back to Hologram, you must right-click on the file > Babylon Cloud > Make Hologram.

You can disable or enable back the functionality of Hologram anytime.

To do so, you only need to launch the Client Application > click on the menu "Settings"> tab "Synchronization"> click to disable the check box of "Hologram". 

Yes. Babylon Cloud can perform uploads of locked files through the Shadow Copy of Windows. 

The Shadow Copy automatically activates when there is a locked file.